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Support
Fast answers for documents, subscriptions, privacy, and the app’s essential tools.
Frequently asked
Are my documents uploaded to your servers?
No. PDF Magic Pro does not operate a server that receives your documents. OCR and document processing happen on your device. If you enable sync, Apple stores the library in your private iCloud account.
Can I scan and save without subscribing?
Yes. Core scanning, ordinary annotations, page organization, and standard PDF saving remain free. Free users also receive 10 Smart Pages each month for advanced processing.
How does content search work?
The app recognizes text on device and adds it to a private search index. Search can match titles and recognized words inside documents. Handwriting, unusual layouts, or low-quality scans can reduce recognition accuracy.
Why is Private Brief unavailable?
Private Brief requires Apple Intelligence to be enabled on a supported iPhone, and the document needs enough readable recognized text. Availability also varies by language and region.
How do I cancel Pro?
Open Settings on your iPhone, tap your name, then Subscriptions. Choose PDF Magic Pro and follow Apple’s cancellation options. Deleting the app does not cancel a subscription.
How do I restore a purchase?
Open PDF Magic Pro, go to Settings, and choose Restore Purchases. Confirm that the iPhone is signed in to the Apple Account that made the purchase.
A scan or export does not look right. What should I send?
Email the steps that produced the issue, your device model, iOS version, and whether it happens with every document. Use a non-sensitive sample if a sample is necessary.